Frequently Asked Questions

  • What materials are your jewelry made of?
  • What countries do you ship to?
  • Can I return or exchange an item?
  • What are my payment options?
  • Does your jewelry turn my skin green?
  • When will my order be shipped?
  • I've received the wrong item, what do I do?
  • Are your jewelry waterproof?
  • Can I track my order?
  • How should I care for my jewelry?
  • When will my order arrive?
  • Do you offer warranty?
  • I'm ordering from outside Canada. Are there customs and duties with my order?

Jewelry & Care

What materials are your jewelry made of?

Our jewelry pieces are constructed of stainless steel and encased in layers of 18K real gold plating.
We use this iconic combination of precious metals to ensure the highest quality and durabilty for all products.

Does your jewelry turn my skin green?

Green skin and other types of breackouts are caused by jewelery which is made from copper or other cheap alloys. We use high qualtity 316 Stainless Steel for all of our jewelery, which wont cause harm to your skin under any conditions.

Are your jewelry waterproof?

Accendtly washed your jewelrys? No problem! 
Our pieces are waterproof/tarnish free and wont fade if they get in contact with water.
We still recommend you to take off your jewelry pieces before swimming in salt water/pool, while exercising and sleeping.

How should I care for my jewelry?

The life expectancy of our jewelery will depend on how a piece is treated. With proper care your pieces will last for many years. To ensure a long lasting life we recommend:

- Regularly use a polishing cloth to prevent tarnishing and to maintain shine.

- Limit exposure to harsh chemicals that may tarnish your jewelery. Lotions, perfume, salt water, etc. In order to do this we recommend removing your jewelery whenever bathing or swimming.

- When not being worn, store it in a protective box. This will prevent exposure to any possible harmful chemicals listed above.

Do you offer warranty?

Yes! We offer 90 days warranty on any rust, tarnish or colour fading.

Delivery

What countries do you ship to?

We ship worldwide!

When will my order be shipped?

Most of our orders will be dispatched by the next working day! However in rare cases of extremely high volume please allow for up to two working days for us to dispatch your order.

Can I track my order?

Yes!
We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use here to check the progress of your order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

I'm ordering from outside Canada. Are there customs and duties with my order?

All international shipments may be randomly chosen for inspection. The recipient of an international shipment is thus subject to such import taxes, custom duties and fees, which are imposed once the shipment reaches clearance. Potential charges for a customs clearance must be fullfilled by the recipient. 

Returns & Exchanges

Can I return or exchange an item?

You can absolutely return or exchange your item, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging.  Please contact us with your order number and a photo of the product.

I've received the wrong item, what do I do?

So sorry you've received the wrong item in your order! Please contact us with your order number and a photo of the item you received and we will resolve this for you as quickly as we can.

Payments

What are my payment options?

We accept all major credit and debit cards including Visa, Mastercard and American Express. In addition to this we also accept PayPal, Apple Pay, Google Pay and Shop Pay.