Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@twopearlsshop.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for shipping fees to and from Two Pearls. Please make sure to order correct sizes before ordering.

You can always contact us for any return question at info@twopearlsshop.com.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings due to hygiene reasons and custom products (such as special orders or personalized items). We also do not accept returns for wrong sizing. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or earrings due to hygiene purposes.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.